Picture of Christian Lee
locked out of AT!
by Christian Lee - Thursday, 26 January 2017, 10:41 AM

I'm using the AT I entered admin and password x3 .Now my account is locked 'contact an administrator'!!


How do I unlock? and why isn't the default username password working?

Any ideas



Picture of Tom Taylor
Re: locked out of AT!
by Tom Taylor - Sunday, 5 February 2017, 12:49 PM

Hi Chris,

Depending on whether you've installed the authoring using Vagrant or the manual method, there are different steps required to sort this out.

If you've installed manually, it should just be a case of editing the relevant user entry in your MongoDB (I'd recommend using a UI-based tool like Robomongo to do this if you're not familiar with the Mongo shell).

If you search the forums, you'll find various posts with more specific instructions to help you along further.