Hi,
I have encountered an issue when exporting a piece of content as SCORM 1.2.
I have created the course, exported it as SCORM 1.2 and uploaded it on an LMS. The problem is that the course can not be launched in the LMS more than once even though it is set to have infinite attempts both in Adapt and in LMS.
Is there a setting or something else I can do to solve this issue?
There's no obvious reason why this should be the case.
What LMS are you using?
When you say it 'can not be launched' what do mean by that? Is there some sort of error message? Does it disappear from the list of active courses? In some learning management systems the course will disappear from the list of active courses once it has been marked as 'completed'.
Hi Matt,
I am using Expertus One.
The problem is that a user can't take the course more than once. So for instance, if I open the course, complete 30% of it and then close it, I can't open it again. It gets stuck in an infinite loop (loading screen).
The course is still displayed in the active courses list so in theory I should be able to take it more than once.
Let me know if you need more details.
OK I see, that helps thanks.
First thing I would do is try that same course from SCORM Cloud to see how it performs on there. If it works fine there then that points to the problem being with the LMS rather than with the course. If it doesn't work on there then that would point to the problem being in the course.
Also, if it works fine on SCORM Cloud then you can use this as evidence that there's nothing wrong with the course itself should you need to raise an issue with the people who look after Expertus One - you can send them a link to let them run it for themselves.
You should also have a look in the console whilst the course is hanging at the loading screen. Press F12 > Console and seeing if there's any errors. Feel free to post the contents here for one of us to take a look if you want.
Hope this helps
Hello Matt,
I have test the course in SCORM Cloud and Moodle and it seems to work as expected in both of them. When sharing the results with Expertus One, they have send me the log files, so here they are (attached).
OK so looking at that log it seems to me that their LMS is removing the quotes from the 'suspend_data', which makes it invalid.
According to those logs, the data being returned to the course from the LMS is:
{assessment:{ChapterOneEpilogue_Q1:[0,0,null,0,1,{58ab15ec1df44d210672d6ec:true,58ab160c1df44d210672d6ee:null}]},completion:-10,questions:CIhOiBYQBEA4MfCgi,_isCourseComplete:false,_isAssessmentPassed:false}
But it should be like this:
{"assessment":{"ChapterOneEpilogue_Q1":[0,0,null,0,1,{"58ab15ec1df44d210672d6ec":true,"58ab160c1df44d210672d6ee":null}]},"completion":-10,"questions":"CIhOiBYQBEA4MfCgi","_isCourseComplete":false,"_isAssessmentPassed":false}
Try putting either of those into a JSON validator and you'll see that the first is full of errors but the second is error-free.
You should go back to the people who control the LMS and explain this to them. They should not be changing the suspend_data format - JSON is perfectly valid.
Hope this helps.
Use this tool to validate your JSON: json formatter