Hi Nicola,
A few other considerations/opinions.
Cheers,
Paul
"Do you think it would occur to the user to use the search feature in this way? I'm not so sure. We could always put it in the Search description though"
Yes, I think so. It’s not the only way of navigating either, all the entries would be visible for you to scan through. I guess we could also have an A-Z list that looked like an accordion with each letter being clickable which when selected opened up to reveal all the entries for that letter. Might be a bit OTT though given how many entries most courses will contain (probably 20 or 30 tops in your everyday course).
"In terms of A-Z, I agree let's not use it unless it's suitable for mobile users - (side thought - what if the letters were laid out not in lines, but in a grid (e.g. four letters per row)? Selecting a letter would bring up the Glossary items as well as a button to close the list.)"
I think less is more on mobile. I’ve got an A-Z list on my phones contacts and it’s so small it’s practically unusable. Maybe that's just me though and my podgy fingers.
"Rather than restricting ourselves to A-Z, maybe the key is flexible glossary categorisation (e.g. a client may ask for a 'Leadership' category) and A-Z sorting of entries within it...?"
I wonder whether we might tie that into the search feature we've built and will be making available. We could assign meta data to glossary entries so when you type in your keyword and get a list of related destinations and associated glossary entries (and maybe even resources as well).