Picture of Dustin Gerlach
Install Stopped (Set the display name for your tenant)
by Dustin Gerlach - Thursday, 23 April 2015, 12:44 PM
 

Title says it all...

I've tried installing the authoring tool and every time I get stuck at :

> Set the display name for your tenant (Master) 

 

I hit enter to accept the default, and nothing seems to happen.

 

Anyone else run into this issue?

 

(Windows 8 Professional)

 

Thanks,

Dustin


Picture of Sam Tsiu
Re: Install Stopped (Set the display name for your tenant)
by Sam Tsiu - Thursday, 23 April 2015, 3:00 PM
 

is your mongodb running and with correct permission for the current user to the data directory?

Picture of Dustin Gerlach
Re: Install Stopped (Set the display name for your tenant)
by Dustin Gerlach - Thursday, 23 April 2015, 3:40 PM
 

I believe mongodb is running, but I'm not sure how to verify that it is indeed running.

About the permission, I think its permissions are correct, but I will definitely check that.

Picture of Chuck Lorenz
Re: Install Stopped (Set the display name for your tenant)
by Chuck Lorenz - Thursday, 23 April 2015, 4:46 PM
 

Hi Dustin,

On Windows you can check if Mongo is running via the Task Manager > Services tab.

Services tab of Task Manager showing MongoDB highlighted and running

If it is stopped, right-click and select start. If it fails to start after that, you might recheck your work using http://docs.mongodb.org/manual/tutorial/install-mongodb-on-windows/ especially with regard to creating the MongoDB service.


You can also check inside your data/db folder to see if you have a mongod.lock file. If so, check out this link: http://docs.mongodb.org/manual/tutorial/recover-data-following-unexpected-shutdown/

Picture of Dustin Gerlach
Re: Install Stopped (Set the display name for your tenant)
by Dustin Gerlach - Thursday, 23 April 2015, 6:49 PM
 

Thanks for the help! It turns out, Mongo wasn't starting. I was able to force Mongo to start by using the CLI. 

 

Odd thing is, I have the authoring tool up and running, but Mongo is not running in my "Services" but it is running in my "Processes"...



Picture of Chuck Lorenz
Re: Install Stopped (Set the display name for your tenant)
by Chuck Lorenz - Thursday, 23 April 2015, 7:03 PM
 

Hmmm. IDK. Mine shows up in both tabs. (Windows 8.1)